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Customer care

Delivery Information

Nationwide delivery, made to order in our UK workshop.

Nationwide delivery, made to order

Every order is machined to your specification in our own UK workshop and delivered across mainland UK. Choose the delivery speed that suits your project at checkout — exact pricing, cut-off times and your next available delivery date are always shown on the product page and again at checkout, before you pay.

Why we deliver differently

Most skirting board manufacturers hand long lengths over to the same national courier network once they leave the factory — and that network has a reputation for rough handling, bent or snapped lengths, and missed delivery windows, especially with longer items. We do not think that is good enough, so we have invested in our own fleet of delivery vehicles.

Own fleet: England & Wales

The majority of orders across England and Wales are delivered on our own vehicles, driven by our own team. That means better care in transit, more accurate tracking, and a driver who knows exactly how to handle a length of skirting.

Scotland & overflow cover

Some parts of Scotland are currently delivered using a trusted third-party courier. If we cannot fit your order onto our next available vehicle in your area, we also have a contingency in place — a small, independent courier who covers any overflow — so we can consistently hit our stated delivery lead time.

Our delivery options

We offer Standard Delivery at checkout — excellent-value nationwide delivery, free on orders over £300.

Service Price Order by Delivery time
Standard DeliveryRecommended
Excellent-value nationwide delivery
Free over £300, otherwise a low fixed rate at checkout 4:00pm 2–6 working days (depending on area)

Exact pricing, cut-off times and the next available delivery date for your specific order are shown on every product page, and again at the checkout, so you always know exactly when your skirting board or architrave will arrive before you pay.

Why we recommend Standard Delivery: it’s the most cost-effective way to receive your order — often free on orders over £300 — and you’ll still receive email updates at every stage: order confirmation, dispatch, and your delivery date, so you’re never left wondering where your order is.

Minimum order value

Our minimum order value is £150.00 inc VAT (£125.00 + VAT). Orders below this threshold have a small order charge applied automatically at checkout to help cover the cost of processing smaller orders — simply add a little more to your basket and it’s removed automatically.

Basket subtotal (inc VAT) Small order charge
Below £150.00 £30.00 (added automatically at checkout)
£150.00 or more No charge

Collection

Prefer to collect? You’re welcome to collect your order from our factory in Cradley Heath, B64 7BY, once it has been machined and is ready. Let us know when ordering that you’d like to collect, and we’ll email you when it’s ready to be picked up.

Highlands & remote areas

Most highland postcodes are covered by our network of couriers, however to avoid disappointment please contact us before placing an order to confirm we can deliver to you. We currently provide delivery for 90% of the UK, with the rest soon to follow.

How your order is delivered

The delivery schedule is upheld wherever possible, and deliveries are typically completed between 8:00am and 6:00pm. Delivery is to a ground floor location, access permitting, and is a one-man, kerbside-only service — larger items may require additional assistance to help the driver unload.

Your order will be delivered by either our own fleet of vans or our selected courier service; couriers are unable to call ahead of delivery. Each method of transport is fully equipped to handle all of our products, and it’s your responsibility to advise us of any vehicle access issues or restrictions to the property that may affect delivery.

We do try to deliver all goods within the time frame we state, however if circumstances are out of our control this may not always be possible, and the company does not accept liability for loss of earnings or other costs as a result.

Signatures, damages & shortages

All our delivery methods require a signature on delivery. We can’t always confirm the exact delivery time; deliveries are typically made between 8:30am and 6:00pm. Please check the condition of your goods before signing, and only sign if you’re 100% satisfied.

Issue What to do Time limit
Goods damaged in transit Note it when accepting delivery, take clear photos, and call us on 0333 366 0249 Within 48 hours of delivery
Shortages Notify us by email Within 48 hours of delivery

See our Returns and Refunds Policy for the full damaged goods process. If you’re happy for the courier to leave your goods in a safe place when there’s no one in, please let our sales office know — deliveries left without a signature are at the buyer’s risk, and it’s the customer’s responsibility to be available on the agreed delivery date. If you can’t be in and haven’t told us in advance, goods may be left in a safe place or returned to the local depot for re-delivery, and any re-delivery charge will be passed on to the customer.

Cancellations & returns

Because most of our products are machined to order, cancellations and returns work a little differently to standard retail purchases. Full details of cancellation charges, return windows, and our damaged or faulty goods process are set out in our Returns and Refunds Policy.

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