In using this website you are deemed to have read and agreed to the following terms and conditions of use:
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “customer”, “You” and “Your” refers to you, the person accessing this website and accepting MASTERS OUTDOOR LEISURE LTD terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to MASTERS OUTDOOR LEISURE LTD. “Party”, “Parties”, or “Us”, refers to both the Customer and ourselves, or either the Customer or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Customer in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Customer’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
We abide by the Data Protection Act 1998 and as such, Customer records are regarded as confidential and therefore will not be divulged to any third party, other than if legally required to do so to the appropriate authorities. Customers have the right to request sight of, and copies of any and all Customer Records we keep, on the proviso that we are given reasonable notice of such a request. Customers are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Customers with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.
We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.
Exclusions and Limitations
The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company:
– excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
– excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.
The products sold by the company consist of MDF skirting boards, whereby the term ‘MDF’ constitutes ‘Medium Density Fibre’. All products advertised by the company are described as being three or four metres in length and will be supplied at lengths of 2440mm 3050mm or 4200mm. Products sold with the description of ‘skirting board’ are intended for use at the base of a wall, adjacent to the floor, and we do not accept any liability for any other attempted use.
Please note within the manufacturing process we do from time to time sharpen the tools used to cut the profiles, in the event you order more than one order of the same profile on new orders there may be a slight difference in most cases this is slight and within 1mm however this must be noted when ordering.
Please note within the manufacture process sometimes we will send dual profile boards with a different profile on the opposite side and the opposing edge, please note this will not effect the integrity or use of the board you order.
Payment and refunds
Methods of payment available currently include Credit Card, Debit Card, Bank Transfer. Should you make any chargeback or claim contrary to your statutory rights, we will pursue you via litigation to recover the amount that we have lost plus a reasonable administration fee. Please note any refunds will be processed within 7 working days
We aim for delivery to be made by courier within 5 to 8 working days but however please allow up to 10 working days during busy periods. You will be required to provide the courier with a signature upon delivery. Should you be unable to sign at the time of delivery the driver will take a photograph as proof of delivery, it will be your responsibility for the goods once they have been delivered.
Our third-party couriers we use offer a kerbside delivery. They are not insured to enter properties under any circumstances. We cannot be held responsible for damage to the property caused by the courier.
Should the product arrive visibly damaged, delivery should be marked as damaged on the delivery note.
The parcels should be opened upon receipt to ensure the goods are as you ordered. You should also contact us straight away and inform us of the damage so that we can arrange replacements for you. Damage or shortages must be reported within 24 hours of the delivery being made. We cannot be held responsible for any damage claims reported after this time frame.
Please note: we refer to ‘damage’ as the product being in completely unusable condition. When fitting our products, they need to be cut and mitred to fit in almost every case. Damage to the very ends of the products will not warrant a replacement / refund if we feel the product is still fit for use. Light marks that will not be visible once fitted / finished will also not warrant a replacement / refund.
We may make partial shipments of your order at our discretion in the event that part of your order is completed early. In the event of a late delivery, we are unable to provide compensation. We advise you not to book anybody to work with the goods until you have received them. All items are sent on a 24-hour delivery service and it is up to the courier to deliver the items within this time frame. We cannot be held responsible for the courier failing to deliver within the specified time.
Minimum Order Value
Due to increased logistical costs, we can no longer accept any orders under the value of £40 + VAT (£48 including VAT).
As all product are made to order a minimum 24 hours notice of cancellation required. Notification for instance, in person, via email, SMS text message and/or fax, or any other means will be accepted subject to confirmation in writing. We reserve the right to levy a £30 charge to cover any subsequent administrative expenses.
Termination of Agreements and Refunds Policy
Both the Customer and ourselves have the right to terminate any Agreement for any reason, including the ending of services that are already underway. Should you choose to terminate the sales contract prior to receiving your goods, but after the 24 hour cancellation period, you will be charged a reasonable fee for the work already performed on your order, as well as a reasonable administration fee. Any remaining funds will be refunded to you.
Since our products are custom made to specification, the Distance Selling Regulations do not apply and refunds will only be provided post-delivery for goods that are deemed to be faulty, contrary to the Sale of Goods Act 1979. Should you decide to claim a refund based on the product being faulty, the product must be returned to us within fourteen days of receipt for our inspection, in the same condition and packaging as received by you. We are unable to refund shipping costs in such circumstances. Should the product be deemed to be faulty by us, we will dispatch a replacement product or a refund within 28 days.
In the occurrence of a failed or late delivery on a specified date or time agreed by our telesales team, we are not liable for any direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss).
We Accept standard Skirting board stock as described in products available from the drop down standard skirting only returns providing the product is in it original condition and is in its original packaging. Any item that is not in our standard range is machined to order and therefore cannot be returned or refunded once machined.
For all returns, except when the item is faulty, the customer is responsible for arranging the paying for the collection and return of the items to us within 14 days of receiving the goods. All returned items will incur a re-stocking charge of 25% that will be deducted from your final refund. Refunds will be processed within 7 working days of receipt of undamaged and re-saleable goods.
Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the authorisation written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error-free, although it is provided to the best ability. By using this service, you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.
Copyright and other relevant intellectual property rights exist on all text relating to the Company’s services and the full content of this website. This Company’s logo is a registered trademark of this Company in the United Kingdom and other countries. Unauthorised usage of any such material will result in litigation whereby you agree to be held liable for all resulting legal costs.
We have an email address to respond to any queries. This, and other contact information, can be found on our Contact link on our website or via Company literature or via the Company’s stated telephone, facsimile or mobile telephone numbers.
The trading address of the company is Cutting Edge Trading Ltd, Station Road Industrial Estate, Station Road, Rowley Regis, West Midlands, B64 0JY
Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.
The laws of England and Wales govern these terms and conditions. By accessing this website and buying our products you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.
Notification of Changes
These terms and conditions form part of the Agreement between the customer and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.