At CE Skirting, the majority of our products are manufactured specifically to each customer’s requirements. Skirting boards, architraves, wall panelling, mouldings and related products are made to order and are not stocked as finished products. As a result, our cancellation, returns and refund policy differs from that of a standard retail business.
If you wish to cancel your order before manufacture has commenced, we will provide a refund less a 5% administration and payment processing charge. This deduction reflects the costs incurred in processing your order and payment.
To meet our advertised lead times, manufacture may commence shortly after an order is placed. Manufacture shall be deemed to have commenced when materials have been allocated, cut, machined, primed, undercoated, packaged or otherwise processed for your order.
If manufacture has commenced but the goods have not yet been dispatched, cancellation will result in a refund of 50% of the order value. The remaining balance represents manufacturing, labour, material, handling and disposal costs already incurred by CE Skirting.
If goods have already been dispatched, any refund will be subject to a 50% manufacturing, handling and disposal charge together with deduction of all delivery, collection and courier charges incurred by CE Skirting. These deductions apply regardless of whether free delivery was offered on the original order.
Any refund due will only be processed after the goods have been returned to us and inspected.
Customers are responsible for ensuring that the correct profile, dimensions, finish and quantities are selected when placing an order.
If you have ordered the wrong profile, dimensions, finish or quantity, you may request a return within 30 days of the delivery date.
The 30-day return period begins on the date the goods are delivered to the delivery address specified on the order.
Any request to return goods must be made to CE Skirting before the goods are returned. Returns sent without prior notification may be refused.
Returned goods must be unused, uncut, uninstalled and in a condition suitable for transportation. Goods that have been cut, installed, altered, decorated or otherwise used shall be deemed accepted by the customer and will not be eligible for refund.
Provided the return request is made within 30 days of delivery and the goods are returned in an acceptable condition, CE Skirting may accept the return subject to the deductions outlined in this policy.
As our products are manufactured specifically to customer order, all approved returns will be subject to a 50% manufacturing, handling and disposal charge. In addition, the customer will remain responsible for all original delivery charges, collection costs and any additional courier charges incurred by CE Skirting.
These deductions apply regardless of whether free delivery was offered on the original order.
Any refund due will only be processed once the returned goods have been received and inspected by CE Skirting.
Returns requested more than 30 days after delivery will not be accepted unless the goods are faulty and reported in accordance with the Faulty Goods section of this policy.
If your order arrives damaged, you must notify CE Skirting within 48 hours of delivery and provide clear photographic evidence showing the damage.
Customers should inspect goods as soon as reasonably possible following delivery and notify us immediately of any issues.
Upon receipt of the relevant information, CE Skirting will investigate the claim and may request additional photographs, measurements or other information necessary to assess the issue.
Where damage is accepted by CE Skirting, we shall have the first right to remedy the issue by supplying replacement goods or any additional items required to complete the installation. We will endeavour to dispatch replacement goods within five working days of accepting responsibility.
Refunds will only be considered where a replacement remedy is not reasonably possible or where CE Skirting is unable to provide a suitable remedy within a reasonable timeframe.
Minor marks, handling marks, cosmetic imperfections or damage to sections of a product that can reasonably be removed during normal installation may not be considered sufficient grounds for replacement or refund. As our products are designed to be cut and mitred during installation, damage to the extreme ends of products may not necessarily render them unusable.
Goods that have been cut, installed, altered or otherwise used will be deemed accepted and may not be eligible for replacement or refund.
If you believe goods supplied by CE Skirting are faulty, you must notify us within seven days of delivery and provide clear photographic evidence together with any additional information reasonably requested.
Customers must allow CE Skirting a reasonable opportunity to investigate any alleged fault before arranging remedial work, purchasing alternative products or incurring any additional costs.
Where a manufacturing fault is confirmed, CE Skirting shall have the first right to remedy the issue through repair, replacement or partial replacement of the affected goods. We will endeavour to dispatch replacement goods within five working days of accepting responsibility.
Refunds will only be considered where repair or replacement is not reasonably possible. Any refund shall be limited to the value of the affected goods only.
Where a delivery is refused by the customer and the goods are not faulty or damaged, the order shall be treated as a return.
The customer will remain responsible for the original delivery costs, return carriage costs and the applicable manufacturing, handling and disposal charges.
Where a redelivery is requested, CE Skirting reserves the right to charge the full cost of redelivery in addition to any costs incurred returning the goods to our premises.
Where free delivery has been offered, CE Skirting nevertheless incurs the cost of transporting the goods.
In the event of a cancellation, return, delivery refusal or customer ordering error, CE Skirting reserves the right to deduct the actual delivery and collection costs incurred from any refund due.
Customers must not arrange remedial works, purchase replacement products from alternative suppliers or incur third-party costs without the prior written consent of CE Skirting.
CE Skirting shall not be liable for contractor costs, remedial works, replacement purchases, accommodation costs, project delays or any other third-party expenses incurred without our prior written approval.
If you need assistance regarding a cancellation, return, damaged delivery or product issue, please contact our customer service team.
Telephone: 0333 366 0249
Email: sales@ceskirting.co.uk
CE Skirting will always endeavour to resolve genuine issues quickly, fairly and in accordance with this Returns and Refunds Policy and our Terms and Conditions.
